Help center
How can we help?
Quick answers to the most common questions. Have a meeting code? Join right here.
Joining meetings
How do I join a meeting?
Open the link you were sent, or enter the meeting code (it looks like abc-defg-hij) in any “Enter a code or link” box. Check your camera and microphone on the preview screen, then press Join now.
My camera or microphone isn’t working
Allow camera and microphone access when your browser asks. If you blocked it earlier, click the camera icon or the lock in the address bar and choose Allow, then reload. Close other apps that may be using the camera. You can also run the device test.
It says I’m waiting for the host
The meeting has a waiting room or hasn’t started yet. Keep the page open — you’ll be let in as soon as the host admits you.
Do I need to install anything?
No. GurukulLive works in Chrome, Edge, Safari and Firefox. On Android you can also use the GurukulLive app.
Classes & attendance
Where do I find today’s classes?
Sign in and open Home. Today’s classes appear in order; when a class goes live, its card shows a Join button.
How is attendance calculated?
GurukulLive records when you join and leave a class. When the teacher ends the class, attendance is computed from your time in the class. Teachers and admins can review it.
I’m a teacher — how do I start my class?
Open your Schedule and press Start on the current class, or use + New → Start now for an unscheduled session.
Recordings
Where are recordings?
Open Recordings from the sidebar. A recording appears a few minutes after the meeting ends, once processing finishes.
Who can see a recording?
People with access to the meeting or class in your organization. Admins control recording policies.
Account & sign-in
I forgot my password
Use Reset password. We’ll email you a link that works once and expires after 30 minutes.
I was invited to an organization
Open the invitation email and set your password, or sign in with Google using the invited email address. The invitation also appears under the bell icon.
Plans & billing
How do I upgrade?
Organization owners can upgrade from Organization → Billing. Compare plans on the pricing page.
Can I get a refund?
See our refund policy.
Still stuck?
Our team usually replies within one business day.